Return & Refund Policy

At Kadha by Kasavu, we want you to be happy with your purchase. Please read our return and refund policy carefully before placing an order.

Returns

• Returns are accepted within 7 days of delivery.

• The product must be unused and in its original condition and packaging.

• For damaged or incorrect products, a complete open-box/unboxing video is mandatory.

• The open-box video must be recorded while opening the package and shared with us within 24 hours of delivery.

• Return requests without a valid open-box video may not be accepted for damaged or incorrect products.

Exchanges

• Exchange is available only for damaged or incorrect products.

• Exchange requests must be reported within 24 hours of delivery.

• A complete open-box/unboxing video is mandatory for verification.

• Once the returned product is received and inspected, an eligible replacement will be arranged, subject to availability.

Refunds

• Approved refunds will be processed within 7 days after the returned product is received and verified.

• Refunds will be made to the original payment method used for the order.

• The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Important

Please inspect your package carefully while opening it and record a continuous open-box video. This video is required to process claims related to damaged or incorrect products.

For return, exchange, or refund assistance, please contact us:

Kadha by Kasavu
Email: kadhabykasavu@gmail.com
Phone / WhatsApp: +91 9074400457